Client Excellence Manager

US (REMOTE)

We are Invent Analytics.

Invent Analytics is a provider of Supply Chain AI SaaS solutions for retailers. We help our customers adopt a data-centered approach to their mission-critical operations and key business problems. Our solutions encapsulate intelligent business logic, utilizing optimization techniques, forecasting, and decision-making algorithms.

For more information, visit www.inventanalytics.com.

About the Role

As a CX Manager, you will be responsible for supporting clients and the consulting team. The position requires functioning as an integrator between business needs and analytics solutions.

What You Will Do:

  • Manage priorities and assignments of the client excellence team task backlog
  • Perform analysis and diagnosis of client issues
  • Occasional client onsite visits, based on business needs
  • Participate in day-to-day client relationships at peer-client levels
  • Help team in utilizing frameworks to design and transform processes and functions impacted by supply chain planning and execution
  • Support team in designing demand-driven supply chain solutions via our methodologies
  • Lead demand/supply planning solution implementation
  • Aid analytics team in analyzing and improving forecasting and optimization algorithms/solutions
  • Prepare engagement deliverables and presentations
  • Expand the Invent client engagement by promoting our solutions and assisting in proposal development

Life at Invent Analytics:

  • Great colleagues: We consider ourselves anything but average. We are an amazing team of top-notch data scientists, software engineers, and research scientists
  • We love what we do: Our team has an exciting tech stack: Pyspark, Databricks, Python, and so on

Corporate Social Responsibility

We are incredibly proud of our contribution to our society. Working at Invent Analytics gives you an opportunity to really make a difference in people’s lives.

Our Invent Social Responsibility Club:

  • Grants scholarships at four different education institutions
  • Donates for schools
  • Sponsors for young talents
  • Runs and raises money for underprivileged children

International Growth and Success

People are at the heart of our success.

  • Award-winning enterprise-AI SaaS solutions that serve a growing international business with customers across the U.S., Europe, Middle East, and East Asia.
  • We won the RILA 2020 Startup Innovation Award for Supply Chain in the U.S. with the votes of the largest retailers in the world.

Diversity

Invent Analytics provides equal employment opportunities, and we strive for a diverse and inclusive workplace.

  • We are together without discrimination of nationality, gender, belief, age, disability, marital status, sexual orientation.
  • For us, diversity means embracing all the features that make us unique.

Invent the Future with Us

Does this sound like your next dream job? Get in touch now, we'd love to meet you!

Read more about Invent Analytics here: www.inventanalytics.ai

Please, click on the link privacy notice for prospective employees.
https://www.inventanalytics.com/privacy-statement